About Pier One
Who is Pier One?
Pier One is a stylish men’s wear brand offering a wide range of products including jackets, jeans, knitwear, shirts, shorts, sweatshirts & hoodies, T-shirts & polos, trousers, and underwear & socks. We are dedicated to providing high-quality fashion with a global reach, excluding some remote areas and parts of Asia.
Product Questions
What types of products does Pier One offer?
We offer a variety of men’s wear including jackets, jeans, knitwear, shirts, shorts, sweatshirts & hoodies, T-shirts & polos, trousers, and underwear & socks. Our collection is designed to elevate your wardrobe with style and substance.
Are the products available in different sizes?
Yes, our products are available in a range of sizes to ensure a perfect fit for every customer. Please refer to the size guide on each product page for detailed measurements.
Ordering & Payment
What payment methods does Pier One accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change or cancel my order after it has been placed?
Once an order has been placed, it is processed quickly to ensure timely delivery. Therefore, changes or cancellations may not be possible. Please contact our customer service team immediately if you need assistance.
Shipping & Delivery
What are the shipping options available?
We offer two shipping options:
- Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, using EMS, delivered within 15-25 business days after dispatch.
How long does it take to process an order?
Orders are typically processed within 1-2 business days, including picking, packing, and preparing for shipment.
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas and parts of Asia. Please check our delivery information for more details.
Returns & Exchanges
What is Pier One’s return policy?
We want you to be completely satisfied with your purchase. You can return items within 15 days of receiving them, provided they are in their original condition with all tags attached. For more details, please visit our Returns Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Account & Customer Service
How can I contact Pier One’s customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any queries or concerns.
Do I need an account to place an order?
No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout process.